Shipping & Refunds
Shipping
We pride ourselves on our swift order processing. All product orders received on a business day by 2 p.m. are shipped the same business day.
Orders placed after this time, or over the weekend or public holidays,
will be despatched the next working business day. If for some reason we
are unable to process your order right away, we will email you. Postage
and packing costs are included in the prices you pay with no extra
charges, unless otherwise clearly stated or agreed.
Occasionally, some of the vacuum packs
may loose their vacuum; this is due to small punctures during
transportation or malhandling by the Post Office or courier. This does
not affect the quality of the contents whatsoever, we suggest you use
those pouches first.
Goods to the UK are sent by Royal Mail First Class or Royal Mail
Signed-For Service; it takes no more than 1-3 days to deliver; in most
instances, goods arrive the next day.
Goods to Europe are dispatched by International Royal Air Mail or
International Royal Air Mail Signed-For service (registered). EU orders
are usually delivered within 3-5 working days. PLEASE NOTE WE ARE NO LONGER ABLE TO SHIP TO USA AND CANADA.
Goods destined for the rest of the world may take a little longer, but on average it takes 7-10 business days.
In all instances, you will be notified
by e-mail acknowledging your order and confirming shipping details.
Please ensure that our e-mail address is added to your 'safe list' and
not blocked by spam/junk filters. Goods are despatched in secure
envelops or cardboard boxes; wherever possible, we aim to use recycled
materials.
Returns & Refunds
100% Satisfaction Guaranteed!
Our goals are excellence in customer service and your satisfaction. If
for whatever reason you are not happy with your order, you can cancel
your order within 7 days of receipt of the goods. Goods must be returned
at your own expense and must be unopened, unused and in their original
packaging. We recommend that you use a Recorded or Special Delivery
service for the return of goods; please contact us before doing so.
We
will refund any item returned within 7 days from receipt, excluding
original postage costs, by reversing your payment through our payment
processors. We cannot refund for any products that have either been
opened or used.
See our Terms & Conditions for full details.
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