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Shipping & Refunds


We pride ourselves on our swift order processing. All product orders received on a business day by 12:30p.m. are shipped the same business day. Orders placed after this time, or over the weekend or public holidays, will be despatched the next working business day. If for some reason we are unable to process your order right away, we will email you. Postage and packing costs are included in the prices you pay with no extra charges, unless otherwise clearly stated or agreed.

Occasionally, some of the vacuum packs may loose their vacuum; this is due to small punctures during transportation or malhandling by the Post Office or courier. This does not affect the quality of the contents whatsoever, we suggest you use those pouches first.

UK orders from Chlorella Europe Goods to the UK are sent by Royal Mail First Class or Royal Mail Signed-For Service; it takes no more than 1-3 days to deliver; in most instances, goods arrive the next day.

Shipping to all destinations is FREE*. *Minimum Spend levels apply on countries outside the UK


Goods destined for the rest of the world may take a little longer, but on average it takes 7-10 business days.

In all instances, you will be notified by e-mail acknowledging your order and confirming shipping details. Please ensure that our e-mail address is added to your 'safe list' and not blocked by spam/junk filters. Goods are despatched in secure envelops or cardboard boxes; wherever possible, we aim to use recycled materials.

Returns & Refunds

100% Satisfaction Guaranteed! Our goals are excellence in customer service and your satisfaction. If for whatever reason you are not happy with your order, you can cancel your order within 7 days of receipt of the goods. Goods must be returned at your own expense and must be unopened, unused and in their original packaging. We recommend that you use a Recorded or Special Delivery service for the return of goods; please contact us before doing so.

We will refund any item returned within 7 days from receipt, excluding original postage costs, by reversing your payment through our payment processors. We cannot refund for any products that have either been opened or used.

See our Terms & Conditions for full details.