HOMEPAGE

Terms of Use

 

General

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Chlorella Europe may change or withdraw any part of www.chlorella-europe.com at any time without notice. We may also terminate this Agreement and immediately remove, cancel or suspend access to and use of www.chlorella-europe.com upon breach of any part of these Terms whatsoever.

  

These Terms constitute the full agreement between you and Chlorella Europe and may only be amended in writing. None of these Terms & Conditions affect your statutory rights as a consumer.

  

www.chlorella-europe.com may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose without our express written permission. In the result of any waiver in respect to our terms we reserve the right to hold all terms relevant in the future.

  

Guarantee

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We are confident that you will enjoy the health benefits of products. If for any reason whatsoever you are not happy with your purchase, we will gladly exchange the goods for you or refund you - we have a no-quibble money back guarantee. We also offer a Postage Guarantee to all sales; if an item is lost in the post, we will send you a replacement or issue a refund (allowing 15 business days for the UK orders and 20 business days for international orders).
  
Description of Products

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The description and specification of products on this website is only approximate and supplied to us by the manufacturers of the specific goods. We reserve the right to make changes which do not materially affect the quality or performance of these products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability.
  

Purchasing

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You can purchase any of our food supplements via our website. By placing your order, you acknowledge that have read and agreed to all the policies listed on this page. All prices seen on the website are final and include any applicable VAT and the cost of delivery (where applicable). All payments are taken in your chosen currency with all credit/debit card transactions handled securely via PayPal and WorldPay. Once your order has been placed and completed online, we will receive notification by the chosen payment processor and you will be sent an e-mail confirmation of your order. This e-mail simply confirms that your order and all relevant details were received and are progressing through our system. Occasionally and depending on your computer settings, our e-mails may end up in the spam or junk folders; please check this folder, if in doubt.

  

If it is reasonable to do so, Chlorella Europe may cancel any order and not supply products and may change or discontinue the availability of products at any time without notice. If an order is cancelled, any payment made for the products will be refunded in full.

  

Every order is treated as individual and will be processed as such. If we are out of stock of the item you ordered, we will advise you immediately of an estimated date of dispatch. If the delay is not acceptable to you, we will refund your payment. 

  

We cannot be held responsible for local regulations that may affect the importation of nutritional food supplements into your country. All overseas shipments are at the customer’s own risk. Any local import duties, taxes, tariffs or release fees are the customer's responsibility to pay.

  

If there are any specific packaging requirements, it is the customer’s responsibility to inform us when placing their order.

  

Delivery Policy

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As soon as the goods are ready for shipment, we will notify you by e-mail with all the relevant details. We aim to dispatch all orders placed before 3 p.m. Monday to Friday on the day your order is placed. Orders received after this time, or at weekends or public holidays, will be dispatched the next working day. We do not guarantee to post any orders between 3 p.m. Friday and Monday midday, although we often process orders on Saturdays.

  

Shipment to the United Kingdom is by Royal Mail First Class or First Class Signed For delivery and will reach you in 1-3 business days. Overseas shipments are by Royal Air Mail or International Signed For delivery and will reach you in 3-5 days. To the U.S.A. and Canada can take a bit longer, especially around the Christmas period. Shipping to all destinations is FREE.

 

If your order is returned to us undelivered, then we reserve the right to charge shipping costs to redeliver.

  

Before raising a query, please allow a minimum of 7 days in the UK and 14 days for overseas.
  
Pricing

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All prices and offers are subject to change and availability, errors and omissions excepted.

  

Returns & Refunds Policy

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We guarantee your satisfaction. If you are not satisfied with your order, under the EU Distance Selling Regulations (SI 2000 No. 2334), you have the right to cancel your contract with Chlorella Europe within 7 days of receipt of the goods. Goods must be returned by certified mail and must be unopened, unused and in their original packaging. Please contact us before returning any goods.
  
Refunds will be paid within 14 days of receiving the returned goods by reversing the payment through our payment processors. In accordance with the current EU law, the cost of both original and return postage shall be borne by the customer and deducted from any refund issued. We cannot refund for any products that have either been opened or used.
  

Response Time

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We will respond to any customer queries by phone or e-mail within a maximum of 24 hours.
  
Contact

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We can be contacted via any of the following methods:
  
  e-mail:  support@chlorella-europe.com
  Tel:       +44 (0) 1273 640221 - Our line is open between 10 a.m. and 5 p.m. GMT

  Fax:      +44 (0) 872 1105269

  Post:     Chlorella Europe, 95 Ditchling Road, Brighton, East Sussex BN1 4ST, United Kingdom